C.A.R.E. PROGRAM
CUSTOMER ASSURANCE, REVIEW AND EVALUATION
CUSTOMER SATISFACTION SURVEY

 

        Date of Visit / Call
Agreement #     Company / Property Name
Contact     Phone #
Fax #     Email
Address     City

A. How would you rate the service of GHC Mechanical in the following areas:

  • E - Exceeds your expectations
  • M - Meets your expectations
  • N - Needs Improvement
           
1.
 Response time to your requests:
E M N
2.
 Communication:
 
 
  • Scheduling maintenance visits
E M N
 
  • Follow-up on unresolved issues
E M N
3.
 Identified & resolve service request first time:
E M N
4.
 Quality of our work:
E M N
5.
 How would you rate our personnel:  
 
  • Professional Appearance
E M N
 
  • Courteous
E M N
 
  • Neat and Clean
E M N

Is there anything you could suggest that we can do better to exceed your expectations?
6.
 Verify your Primary and Secondary Contacts :
Primary Contact
Secondary Contact
Job Title
Job Title
Phone Number
Phone Number
Fax Number
Fax Number
Email
Email

Is there anything else that you would like to talk about?